Refund Policy

1. Overview

SquareOptimizer sells one-time credit packs, not subscriptions — you only pay when you choose to buy more credits. Because scanning is always free and you can see exactly how many images will be optimized and how many credits that will cost before you hit “Optimize,” we keep our refund policy simple and predictable:

The rest of this page explains exactly how that works, plus how we handle billing errors and duplicate charges, which are always corrected regardless of usage or timing.

2. Free signup credits

Every new account starts with 10 free optimization credits. These are not a purchase, have no cash value, and are not eligible for a refund or cash payout — they simply let you try the Service before buying a pack.

3. Eligible purchases — the 7-day rule

A credit-pack purchase (e.g., a Starter or Pro pack) qualifies for a full refund when both of the following are true:

• Your refund request is submitted within 7 calendar days of the purchase date; and
• Zero credits from that specific pack have been used to optimize an image.

If both conditions are met, we will refund 100% of what you paid for that pack to your original payment method and remove the corresponding unused credits from your balance.

If you have multiple packs on your account (for example, you bought a Starter pack and later a Pro pack), each purchase is evaluated on its own — using credits granted by one pack does not affect the refund eligibility of a separate, still-unused pack, provided we can identify which credits came from which purchase in your ledger.

4. What isn’t eligible

• Any pack with at least one credit already used, even if most of the pack remains unused. Since you can preview the exact number of images and credits an optimization will use before confirming it, we treat first use as acceptance of that pack.
• Requests made more than 7 days after the purchase date, regardless of usage.
• Credits that have expired under the pack’s 30-day expiration term — see below.
• Free signup credits, which were never a purchase.
• Purchases where we reasonably determine the account was used in violation of our Terms of Service (for example, to optimize sites the account holder wasn’t authorized to edit).

5. How to request a refund

Email support@squareoptimizer.com from the email address on your account with:

• The pack you purchased (Starter or Pro) and the approximate purchase date;
• Your receipt or order reference, if you have it (helpful, not required — we can look it up by account email); and
• A note that you’d like a refund.

We check the credit ledger tied to that purchase to confirm no credits from it have been used. If it qualifies under Section 3, we process the refund — typically within 2 business days of your request.

6. How refunds are processed

All payments are handled by Stripe, and refunds are issued back to the original payment method used for the purchase. Once we approve a refund, Stripe typically completes it within 5–10 business days, though the exact timing can depend on your bank or card issuer. The unused credits from the refunded pack are removed from your account balance at the same time. We cannot issue refunds to a different card, bank account, or payment method than the one originally charged.

7. Duplicate or erroneous charges

If you were charged twice for the same purchase, charged the wrong amount due to a technical error on our end, or believe a charge on your statement doesn’t match any purchase you made, contact us right away at support@squareoptimizer.com. Genuine billing errors are corrected in full and are notsubject to the 7-day window or the “unused credits” requirement above.

8. Chargebacks

If you have a billing concern, please contact us first — most issues are resolved faster by email than through a card dispute. Filing a chargeback with your bank without first contacting us may result in your account being suspended while the dispute is investigated, and any remaining credit balance may be held pending the outcome. This does not limit any right you have to dispute a charge with your card issuer.

9. Credit expiration is not a refund trigger

Credits expire 30 days from the date of purchase, or sooner if fully used, as described in our Terms of Service. Letting a pack expire unused does not by itself entitle you to a refund once the 7-day window in Section 3has passed — we’d rather you request a refund within that window than let credits quietly expire, so please reach out early if you’re not going to use a pack.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy takes effect; purchases made before a change are honored under the policy in place at the time of purchase. We will update the “Last updated” date above whenever this page changes.

11. Contact us